Customer Service

users_relationContact Customer Service if you need a building permit, have questions about the Collection Connection program, need to pay your water, sewer, and/or trash utility bill, need directions, or have a question regarding the Township.

  1. Customer Service

    Physical Address
    2525 Rochester Road
    Suite 400
    Cranberry Township, PA 16066


    Phone: 724-776-4806 option 3
    Fax: 724-776-4420

Water or Sewer

Daytime Ph:724-776-4806

After-Hours Hotline Ph: 724-720-6464 

  • No water service
  • Water main break
  • Low water pressure
  • Issues with taste, odor or color of your water
  • Sewer backups
  • Clogged storm drains
  • Wastewater odors

Power Outages or Downed Power Lines  Penn Power, Ph: 1-888-544-4877

Gas Emergencies Call 911 and then contact your gas supplier.

Public Safety

Emergencies, Dial 9-1-1
More about 9-1-1

Non-Emergency Numbers

Sewer and Water Service

Water System - Cranberry Township owns and operates the public water supply system serving the Township. Water is obtained from the West View Water Authority.

General Information 

All about your water meter

Water Quality Reports

Service Applications for Sewer/Water
Complete the online application and submit it to Customer Service. For a paper copy, please or visit in-person .

Selling a home

  • Lien Letter Application Use this form when: You are about to refinance or sell your home. It requests the Township to produce a letter for your buyer or bank to certify that there are no municipal claims such as water, sewage, municipal debts, etc. against the property being sold, transferred, or refinanced. If there is a claim, the letter will provide the amount necessary to satisfy the claim(s).

Moving to another Township address

Self-Service Forms/requests

Applications and Forms

Trash, Recycling and Yard Waste Services

Cranberry Township, through our municipal solid waste program called Collection Connection, provides weekly curbside trash and recycling collection services to the majority of homes within the Township. Yard waste services are also offered weekly eight and ½ months out of the year and two weeks are set aside in January for Christmas tree pickup.  

Service details... In most instances, residents receive water, sewer and trash services and are billed monthly.

Electric and Gas Utility Providers

In Pennsylvania, you can choose the company that generates your electricity and your gas supplier: 

  • Columbia Gas Ph:1-888-460-4332 
  • Dominion / Peoples Gas Ph:1-800-764-0111 
  • Equitable Gas Ph:1-800-654-6335 
  • First Energy / Penn Power  Ph:1-800-720-3600
  • For a complete list of providers, visit

Phone, Cable and Internet

Two companies in Cranberry provide bundled TV, phone and internet service – Armstrong Utilities, which is the Township’s dominant supplier, and Consolidated Communications – but their service areas don’t overlap. Homes north of North Boundary Road can secure phone service from Verizon, but not their TV or Internet services. Satellite, cellular and streaming services are available from multiple vendors, however only those listed below maintain physical assets in the Township.  Other Internet Service Providers are welcome to do business in Cranberry, but so far, none have taken advantage of the opportunity.

Home Security

Due to COVID-19, hours may vary. To be certain, please call ahead.

Township Municipal Center 
Customer Service
7:30 AM
5:00 PM
Planning and Development Services
7:30 AM
5:00 PM
Parks and Recreation Department
Closed Saturdays
Memorial Day-Labor Day weekend
8:30 AM
8:30 AM
9:00 AM
8:30 PM
5:00 PM
1:00 PM
Police Administration
8:00 AM
10:00 PM
Property Tax Office
Closed Saturday & Sunday
Appointments available,
Ph: 724-776-1103
9:00 AM
9:00 AM
9:00 AM
6:00 PM
4:00 PM
2:00 PM
Cranberry Public Library

Mon., Wed, Fri.
Tues., Thurs.
10:00 AM
1:00 PM
10:00 AM
4:30 PM